Insurance Solutions That Protect Your Business Correctly

Coronavirus Information

During the ongoing uncertainty over Coronavirus, please be assured that Primo plc remains open and we are working as normal to serve and support our customers.

We take health & safety very seriously and have introduced measures to ensure our customers and staff are safe during this time. We constantly monitor the government advice and respond accordingly but want to assure all our customers that we are open for business and here to help.

Please note; we are discouraging customers from visiting the office unless necessary and can manage most if not all insurance arrangements over the phone & via email. We would ask where possible that our customers use email as the preferred method of communicating with us as this will allow us to best serve everyone.

While we believe the Royal Mail is currently operating as we would all hope, there is no guarantee that this will continue and as a result we would ask that nothing of any importance is posted to us until further notice.

Thanks for your understanding and continued support

Primo plc

A Little History
Behind Our

Primo plc as a company first came into existence in 1971, although the name was not adopted until 2000.

Primo is an amalgam of 9 different businesses, parts of which have been trading for over 50 years. The present management has not changed since 1987. The Primo office is not a call centre nor will we ever use automated call handling systems. At Primo your call will always be answered promptly by a helpful human being!

Insurance is our only business and we promise not to try to sell you a pension, credit card, your weekly groceries or a new set of wheels.


We can give you a quotation to insure virtually anything. However, complex risks and those with a 'heavy' liability bias take time, sometimes a week or two to get the best deal available, despite our excellent relationships with the leading insurers in the land.

Simple risks we can often do in an hour, but to get you the best price we need to talk to you because we will then get a feel for the insurance risk that an online quotation system can never achieve.


Shops, offices surgeries, retailers, property owners, smaller public &/or employers liability, excess public liability (to top up your first £1million or more), directors & officers and commercial legal expenses.


Blood Bikes Hillclimb Challenge
Daily Record
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Literally Saving Time
Southend Echo
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Honest John
The Telegraph
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Company Head

Paul Kirby

Meet our Business Team

Our commercial brokers will have your business covered correctly.
David Kirby
Operations Manager
Mark Ison
Commercial Manager
Katheryn Thynne
CII Broker
Chris Bamber
Account Handler

Personal Lines Team

Our personal lines brokers will look after your needs.
Mike Nevill
CII Broker
Freda Fitzgerald
CII Broker

Marine Insurance Team

Our marine insurance brokers will cover the transportation of your goods and belongings.
Steve Coulson
Commercial Manager
Sarah Reid
Account Handler
Trudy Montigue
Account Handler

Behind the Scenes

Helping keep the engines running smooth and the lights on.
Claire Sugrue
Stan Byford
Chief Digital Officer

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Copyright Primo Plc 2018 | All Rights Reserved

Primo plc is registered in England and Wales, Reg No 1008700 at Cumberland House, Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ
Tel: +44 (0)1702 225400

Primo Plc is authorised and regulated by the Financial Conduct Authority.